Users, Super Users and Managed Users have the ability to send requests for help to dedicated help email addresses that have been set up by an Account Admin.

They do this in two ways;

  1. Click on the 'need some help' button in the 'edit' view
  2. Click on the 'help and support' link in the header
Either option links them to a form where they can send a message. This gets emailed to your preferred 'help' address. This address is also displayed on the page. 


Edit or change the 'help' email address

To edit the email addresses who receive help emails go to:

Settings>Account>Help emails>Enter the email address here. 

Account Admins have the ability to escalate a request for help to the BrandStencil team, we are happy to help you with any issues.